KFC Reviews

What diners say about KFC in Ballybrit, Co. Galway: 5 recent public reviews and an overall rating of 3.3/5 from 1,559 reviewers on Google.

3.3/5

Rating on Google
1,559 public reviews · read them on Google Maps

deepak tuApril 2026 · via Google

★★★★★

We have eaten KFC from many countries, and we have never had such a bad experience. I have shared the photos, but I don't know if what they gave us is old. This is not the taste of KFC chicken. I wanted to eat it a lot but I felt like I shouldn't have eaten it. When people pay money, they expect quality. Today 14/4/2016

Response from the owner

We’re truly sorry to hear about your experience at KFC Galway. It’s disappointing to know that the quality of our food did not meet your expectations. We strive to provide excellent service and delicious meals, and your feedback is invaluable in helping us improve. Please accept our sincerest apologies, and we hope to have the opportunity to serve you better in the future.

Malvern MalapaneJuly 2026 · via Google

★★★★★

This is nonsense. We are not taken serious. Firstly they forgot ice cream and I get home we get this nonsense of a burger, it's like they were just getting rid of us. I am deeply disappointed of this.

Response from the owner

We’re truly sorry to hear about your experience and understand your disappointment. It's unacceptable that your order was incomplete and that the burger did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused. Your feedback is important to us, and we will use it to improve our service. We hope you will consider giving us another chance in the future.

venki balaJuly 2026 · via Google

★★★★★

Excellent customer service. Were patient with me to customise my order

Response from the owner

Thank you so much for your wonderful review, Venki! We're thrilled to hear that you had an excellent experience with our customer service and that our team was able to assist you in customizing your order. At KFC Galway - Briar Hill Shopping Centre, we strive to provide the best service possible, and your feedback inspires us to keep up the good work. We look forward to serving you again soon!

Ельмаз ЗейтулаєваMay 2026 · via Google

★★★★★

The fries are crispy and very delicious. The staff is polite and kind

Response from the owner

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our crispy fries and found our staff polite and kind. Your feedback means a lot to us, and we look forward to serving you again at KFC Galway - Briar Hill Shopping Centre soon!

Naomi WestAugust 2026 · via Google

★★★★★

I’m trying to think of a positive. There was a lovely girl helping upstairs with a party. She was working really hard. There were 4 working just standing around not doing a lot. The restaurant toilet downstairs was disgusting. No one was allowed upstairs to use the other toilet. The chips were old and cold. The young girl that was doing the party was carrying bags of rubbish on her own. Very disappointed in the whole experience

Response from the owner

We sincerely apologize for your disappointing experience, Naomi. It's concerning to hear that our service and cleanliness did not meet your expectations. We appreciate your feedback about the young girl who was working hard; we'll ensure her efforts are recognized. Your comments regarding the food quality and restroom conditions will be addressed with our team to improve for future visits. Thank you for bringing these issues to our attention, and we hope you'll consider giving us another chance in the future.

Public reviews shown unedited with their original author, rating and source. See more on Google Maps.

Add your review of KFC on IE Rest.

Reviews are checked by our team before they appear, usually within 48 hours.

KFC Reviews

Write a review